Last updated: 12 November 2026
If something's wrong with your order, we'll make it right. Here's how returns and refunds work at STICKACUNT.
Faulty, damaged or wrong items
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. If your stickers arrive faulty, damaged, misprinted, not as described, or you got the wrong ones, you're entitled to a replacement or refund.
- Email sales@stickacunt.com with your order number and a photo of the problem.
- Usually we won't need the stickers back. If we do, we'll cover the return postage.
- You choose a replacement or a refund for a major problem. For minor problems, we may offer a replacement or reprint first.
Change of mind (ready-made stickers)
Changed your mind? You can return ready-made stickers, bundles and Pick Any packs within 30 days of delivery, as long as they're unused, unpeeled and in their original packaging.
- Email us first with your order number, and we'll tell you where to send them.
- You pay the return postage for change-of-mind returns.
- Bundles and Pick Any packs must be returned in full.
- We refund the price you paid for the items (after any discount). Original shipping isn't refunded for change-of-mind returns.
Custom printed stickers
Custom stickers are made to order with your artwork, so we can't accept change-of-mind returns or cancellations once printing has started. If we make a mistake or the stickers are faulty, we'll reprint or refund. We can't take responsibility for errors in artwork you supplied or approved (spelling, low-resolution images, sizing). Small colour differences between screen and print are normal.
Wholesale orders
Wholesale orders are covered by the terms in your quote or agreement, plus your rights under the Australian Consumer Law.
Exchanges
Want a different design? Email us. The easiest way is usually to return the original (see above) and place a new order.
Refunds
Once we've approved your refund (and received the items back, if we asked for them), we'll refund it to your original payment method within 5 business days. Your bank may take a few more days to show it. If it hasn't come through after 10 business days, get in touch.
Customers in the EU and UK
If you're a consumer in the European Union or United Kingdom, you may have the right to cancel an online order within 14 days of receiving it, for any reason. Tell us within that time and return the goods within 14 days after that. We'll refund the product price and standard delivery cost within 14 days of receiving the goods back (or proof you've sent them). This right doesn't apply to custom printed stickers made to your specifications.
Contact
Email sales@stickacunt.com or see our contact information. Nothing in this policy limits your rights under the Australian Consumer Law or other consumer laws that apply to you.
